Qatar Rail Contact Center bags two awards

Published: 4 July 2024

Qatar News Agency
Doha

Qatar Railways Company (Qatar Rail) contact center has won two prestigious awards from Contact Center World, The Global Association for Contact Centre and Customer Engagement at the 2024 Annual EMEA Regional Contact Center World Conference held in Amsterdam, Netherlands.

The center was honored with the Gold Award for the Best Contact Centre Operational Manager and received the Silver Award for the Best Public Services Center in the MEA region.

These awards are among the most prominent in the field of contact centers, aimed at highlighting the outstanding efforts of companies and individuals in this domain,

Qatar Rail’s receipt of these awards reflects the recognition of its significant efforts in developing and continuously improving Contact Center services, as well as enhancing the customer experience at the Doha Metro and Lusail Tram.

Reflecting the provision of the highest levels of service to the customers of the metro and tram networks through various channels, the overall customer satisfaction rate has reached 99.66% since the launch in 2019.