Hamad International Airport celebrates a decade of operational excellence

From May 2014 to May 2024, the airport welcomed a total of 325.1 million passengers

NT Bureau
Doha

Hamad International Airport (DOH), marks a significant milestone as the airport celebrates its 10th anniversary of connecting passengers to new experiences and memories, via Doha. Within the ten years of operations, the airport has triumphed as the ‘World’s Best Airport’ three times at the SKYTRAX World Airport Awards and was ranked as the airport with the second-best air connectivity in the Middle East in Airport Council International’s Air Connectivity Ranking 2023. These recognitions showcase the airport’s commitment to innovation and continuous improvement, and its customer centric approach and effective operational management which offers passengers a reliable and seamless travel experience.

From May 2014 to May 2024, Hamad International Airport welcomed a total of 325.1 million passengers to its growing facility. The airport saw 2.1 million aircraft movements, carried 20.5 million tonnes of cargo and processed 258 million bags in 10 years. Qatar Airways’ hub is currently serving over 45 airline partners – including 14 legacy airlines. The airport capacity grew to 58 million passengers per year after Phase A of the expansion in 2022 and currently serves over 200 destinations, including passenger, cargo, and chartered flight destinations.

In line with creating a bespoke airport experience, Hamad International Airport is home to over 40 permanent art displays by local, regional and international artists and offers over 200 retail and dining outlets, including many world-firsts, and exclusives.

Qatar Airways Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, who has been part of the airport’s growth journey since 2014, said: “The growth and global position of Hamad International Airport since the start of its operations is a prime example of how investing in our people and facilities, adopting innovative solutions, and fostering industry collaboration, leads to excellence. We have overcome multiple challenges and set industry standards that have helped us earn the title of the World’s Best Airport. As the industry evolves, so will our operations and retail and hospitality experiences. We will continue to empower our people and nurture our relationships with our partners for the next 10 years, and beyond.”
Marking its 10th anniversary, Hamad International Airport’s team and passengers celebrated together with a series of activations which included cultural performances and live music sessions to commemorate the special occasion.

Hamad International Airport’s people are the cornerstone for the airport’s glowing success over the past decade. The facility has prioritized training and development initiatives to nurture its skilled workforce through utilizing big data and analytics to support talent development. Additionally, implementing the highest standards of service and safety at the workplace resulted in the airport achieving the ISO 45001 Occupational Health & Safety Management System Certificate from BSI.
With over 70 nationalities, Hamad International Airport is constantly introducing new initiatives to harness innovative ideas to further enhance airport operations, customer experience and create a positive working environment in line with its core value ‘One Team’.

Hamad International Airport has undergone a remarkable transformation with the significant expansion to its infrastructure, in November 2022, as the airport’s terminal increased by 125,000m². The projects within Phase A of the expansion aimed to enhance and create a memorable passenger experience and cater to growing commercial and operational demand. Nine projects were launched including an indoor tropical garden ORCHARD – part of the Central Concourse..

Hamad International Airport is fully committed to environmental sustainability, implementing initiatives to minimise its ecological footprint. Between 2022 – 2023, through its enhanced waste management system, approximately 40% of waste generated by airport operations was reused or recycled.