CRA organizes consumer rights awareness workshop

QNA

Doha: To mark World Consumer Rights Day, which occurs every year on March 15, the Communications Regulatory Authority (CRA) today hosted an awareness workshop for employees of the Ministry of Communications and Information Technology (MCIT), held at the ministry’s headquarters, as part of CRAs plan to conduct a series of awareness workshops for government entities in the State of Qatar.

The workshop aimed to educate employees about their rights and responsibilities as telecom consumers, in addition to highlighting the role of CRA in regulating the Information and Communication Technology (ICT) sector and the various services it provides to the public. During the workshop, CRA provided a comprehensive presentation about the telecom complaints process.

Director of Consumer Affairs Department at CRA Amel Salem Al Hanawi said, “Protecting telecom consumers is an integral part of CRAs role, not limited to World Consumer Rights Day; every day for us is an opportunity to enhance consumer protection.”

She added that CRA has developed many regulatory instruments to effectively regulate the telecommunications sector in a way that protects consumers’ rights and ensures they have access to innovative and high-quality telecom services. This comes in line with the objectives of the Third National Development Strategy 2024-2030, the final phase of realizing the Qatar National Vision 2030, which include providing world-class telecom services and improving the quality of life for citizens and residents.”